ARRIVAL

Upon arrival you will be asked to complete our hire form and then taken to your boat. It is appreciated if you could be as close to possible to the agreed hire time preferably 30 minutes early as to complete paperwork and briefing.

Drinking of alcohol from car park to our office is illegal and will jeopardise your hire. Drinking in a public place is illegal and does carry fines. Police do patrol the area.

Arriving more than 30 minutes after agreed time unless contact has been made will forfeit your hire.

ALCOHOL

Alcohol is in moderation and at our discretion you may be asked to take some back to your car and not on boat. Spirits can only be in premixed cans or bottles from bottle shop unopened, homemade mixes will not be allowed on the boat, beer wine etc is ok, sensible amounts for the duration of your hire only.

Any person who arrives intoxicated or showing signs of substance abuse will not be permitted on boats.

As with a car the driver must be under .05 to drive a boat, and the others must be in a manner fit for public or bond will not be refunded and Police called.

BONDS

All hirers of boats must pay a bond from $500 to $1000 in case conditions of hire on hire form are not met and any other verbal directions which may be deemed necessary on the day.

Bonds can be paid with credit card or cash, they must be done in person by person hiring the boat at time of completing hire form. Luxury Boat Hire Noosa staff will show you over the boat and you are welcome to take as many pictures as you like.

Bond will not be refunded if conditions of hire are not met or any other conditions applied to you for safety on the day of hire or for any conduct which is antisocial behavior or where police are called for assistance.

BRIEFING AND SAFE OPERATION OF BOAT

Luxury Boat Hire Noosa staff will brief you in the area of operation and go through and extensive map of the safe places to go and where not to go, good fishing and swimming spots etc.

We will also show you operation of the boat you are on.

Unfortunately we do not hire to anyone that does not have a sound understanding of the English language. If you cannot demonstrate safe operation of the vessel and an understanding of your safety obligations you will not be able to hire the vessel. We do not allow group hires of boats whereby boats are rafted together.

BOOKING PROCEDURE

All bookings must be paid for in full at time of booking, you can use credit card over the phone, cash or in some cases direct deposit. Please call our office on 0420208680 to book during b/h 8am to 5.00pm.

Bookings are essential and without you may be inconvenienced.

We do not refund for change of minds.

CANCELLATIONS

If you cancel your booking more than 48 hours prior to your booking, your deposit or payment will be refunded minus fees and charges of 5%. There will be no refund if you cancel your booking less than 48 hours prior to your booking. Most refunds can take 3–5 business however banks state allow up to 21 days.

Please keep in mind that mild rain, wind, and low temperatures are not deemed ‘unsafe conditions’
There will be no refunds due to weather unless the conditions are heavy rain on the day and deemed unsafe unless Luxury Boat Hire Noosa staff at the time of hire deem so.  If the weather is deemed unsafe then you will receive a refund and/or credit for reschedule.

The driver must be 25 years and over, must supply a drivers licence, mobile phone number and a credit card.  You will be asked to sign the hire agreement, which outlines terms and condition of the hire on the day.

A bond is required for each hire, We take a lean on the Credit Card no money transfers. Debit Card will incur $500 withdrawal upon hire and refunded at end of hire.

Before leaving the Noosa Marina, the hirer must complete a safety and boat operations briefing with Luxury Boat Hire Noosa staff.

CATERING CANCELLATIONS

There will be no refunds for cancelling food orders inside of 72 hours (3 days).  You will be advised to come and collect your items from our business location on the day of your booking. Any refunds will be minus fees and charges at 5%. 

Ice, Bait and Rods will be refunded in full minus fees and charges 5%.

EXPERIENCE

Luxury Boat Hire Noosa will not hire a boat to anyone that has not demonstrated they are capable of driving and safe operation of vessel. We must be able to clearly communicate and the hirer must be able to read and write in English to complete the hire form.

We can take you for a guided tour with one of our experienced skippers if you wish, cost determined on number of people etc.

HIRE RATES

Hire rates are as per website but are subject to change.

TIDYNESS

As per hire agreement it is expected that a reasonable amount of care be used towards tidiness and general use of boats, excessive untidiness will result in additional cleaning fees as per hire form, possible loss of bond for extreme situations.

VOUCHERS

To use a voucher you must book ahead